FAQ
How can we help you? Find the most frequently asked questions here.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery usually takes 5-8 business days for USA and Europe orders, and 10-15 business days for the rest of the world. We offer free worldwide shipping on all orders.
Do you ship internationally?Yes! We offer FREE worldwide shipping to over 200 countries. No matter where you are, we'll deliver your order right to your doorstep.
How can I track my order?Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress on our website or the carrier's site.
What happens if my package is lost or damaged?If your package is lost or arrives damaged, please contact us at support@dropbyox.store within 7 days of the expected delivery date. We'll work with you to resolve the issue, whether that means reshipping your order or providing a full refund.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Items must be unused and in their original packaging.
How do I start a return?To initiate a return, please contact our customer support team at support@dropbyox.store with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
How long does it take to receive my refund?Once we receive your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Can I exchange an item?Yes! If you'd like to exchange your item for a different size or color, please contact us at support@dropbyox.store. We'll guide you through the exchange process.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal and Shop Pay for your convenience.
Is my payment information secure?Absolutely. We take your security seriously. All transactions are encrypted using industry-standard SSL technology. Your payment information is never stored on our servers and is processed through secure, PCI-compliant payment processors.
Do you charge sales tax?Sales tax is charged based on your shipping address and local tax requirements. Any applicable taxes will be calculated and displayed at checkout.
Products
Are your backpacks waterproof?
Yes! Our DROPBYOX backpacks feature waterproof material that protects your belongings from rain and splashes. Perfect for daily commutes, travel, or outdoor adventures.
What size laptop will fit in the backpack?Our backpacks are designed to fit laptops up to 15.6 inches. The padded laptop compartment provides excellent protection for your device.
What is the capacity of your backpacks?Our main backpack model has a 25L capacity, providing ample space for your laptop, books, clothes, and everyday essentials.
Does the backpack have a USB charging port?Yes! Our backpacks feature a built-in USB charging port, allowing you to charge your devices on the go. Simply connect your power bank inside the bag and plug in your charging cable.
How do I care for my backpack?We recommend spot cleaning with a damp cloth for minor stains. For deeper cleaning, hand wash with mild soap and air dry. Avoid machine washing to preserve the quality of the materials.
Orders
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@dropbyox.store. We process orders quickly, so changes may not be possible once your order has been shipped.
I haven't received my order confirmation email. What should I do?First, check your spam or junk folder. If you still can't find it, contact us at support@dropbyox.store with your order details, and we'll resend the confirmation.
Do you offer bulk or wholesale orders?Yes! We offer discounts of 10-20% on bulk orders. Please contact us directly through our contact page to inquire about wholesale pricing and availability.
Contact Us
How can I contact customer support?
You can reach our customer support team through:
- Email: support@dropbyox.store
- Phone: +212 747 190 830
- Contact Form: Visit our Contact Us page
Our team is available Monday through Friday, 9 AM - 6 PM (CST).
Where is DROPBYOX located?
DROPBYOX LLC is based in Chicago, Illinois, USA.
4022 N Western Ave
Chicago, Illinois 60618
United States
Still have questions? Don't hesitate to reach out to us at support@dropbyox.store. We're here to help!