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Return Policy

Refund & Return Policy | DropByox

30-Day Money-Back Guarantee — If you're not satisfied, we'll make it right.

1. Return Window

You have 30 days from delivery to request a return. After 30 days, we cannot offer a refund or exchange.

2. Eligibility

To be eligible for a return:

  • Item must be unused and in original condition
  • Item must be in original packaging with tags
  • You must have proof of purchase

3. How to Return

1
Contact UsEmail support@dropbyox.store with your order number.
2
Get AuthorizationWe'll send return instructions within 24-48 hours.
3
Ship ItemPack securely and ship to the provided address.
4
Receive RefundRefund processed within 5-10 business days.

4. Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be credited to your original payment method within 5-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. Contact us with photos of the defect.

6. Return Shipping

  • Standard returns: Customer pays shipping costs.
  • Defective items: We cover return shipping.

7. Non-Returnable Items

  • Gift cards
  • Items marked "Final Sale"
  • Personalized or customized items

Questions?

DROPBYOX LLC

4022 N Western Ave, Chicago, Illinois 60618, United States

Email: support@dropbyox.store

Phone: +212 747 190 830