Refund & Return Policy | DropByox
Refund & Return Policy
Last Updated: December 22, 2025
30-Day Money-Back Guarantee — If you're not satisfied, we'll make it right.
1. Return Window
You have 30 days from delivery to request a return. After 30 days, we cannot offer a refund or exchange.
2. Eligibility
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging with tags
- You must have proof of purchase
3. How to Return
1
Contact UsEmail support@dropbyox.store with your order number.
2
Get AuthorizationWe'll send return instructions within 24-48 hours.
3
Ship ItemPack securely and ship to the provided address.
4
Receive RefundRefund processed within 5-10 business days.
4. Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be credited to your original payment method within 5-10 business days.
5. Exchanges
We only replace items if they are defective or damaged. Contact us with photos of the defect.
6. Return Shipping
- Standard returns: Customer pays shipping costs.
- Defective items: We cover return shipping.
7. Non-Returnable Items
- Gift cards
- Items marked "Final Sale"
- Personalized or customized items
Questions?
DROPBYOX LLC
4022 N Western Ave, Chicago, Illinois 60618, United States
Email: support@dropbyox.store
Phone: +212 747 190 830